Cyberoam UTM Offers Secure Internet for Your Guests and for
About Avenue Hotel, Hotels and Resorts
Avenue Hotel is located in the heart of Dubai at Al Rigga Road. This 4-star deluxe hotel
offers 133 fully appointed rooms and suites, impeccable service, understated luxury, fine
cuisine, and most modern facilities for discerning business & leisure travelers a memorable
The rooms have their own exclusive view of the city, en-suite bathroom with High speed
internet connectivity, IDD telephones, digital satellite TV for non-stop entertainment,
individually controlled air conditioning units, mini bar, hair dryers and electronic safety
lockers for valuables.
Internet is used as a lifeline as it is the principle business enabler and there can be no
compromise when it comes to Internet connectivity and security, as it is the most productive
resource. Internet is mainly used for browsing, email, internal hosting application and hotel
central reservation. Thus, business cannot be run without Internet connections.
DoS attacks bombarded the
organization‘s network with bogus
requests and overwhelmed the
network. Therefore, they needed a
strong Firewall solution which would
be capable in retorting these threats.
Mr. Biga Raveendranadha Babu
Mr. Biga Raveendranadha Babu, the IT Manager, for Avenue Hotel are faced with new
questions and challenges. The concerns are listed below:
The varied business requirements of Internet are as follows:
- How to better fulfill the needs of their guests and enhance hospitality services
to them, without endangering their safety or the security of their own organization?
- Guests can have access to all Internet resources with their own laptop, iPad
or Smartphone. But how to keep that under control and ensure that
all communications and interactions are dependable and secure?
- How to make sure that the information from your guests and your own
confidential business data are not at risk and a threat to your organization and
Mr. Babu was looking for a reliable Internet security platform to protect its users. “We
looked-for a solution which would give us peak ROI while addressing our major security
concerns – all in one box”, Mr. Babu said.
Protecting the Network Periphery
The Avenue Hotel network basically comprised of personal data ranging from guest
addresses, staff payrolls to customer credit card and bank details. Security violation cannot
be accepted. The lack of perimeter defense made the network vulnerable to external threats
such as Denial-of-service attacks and IP spoofing. Consequently, Mr. Babu wanted a
gateway firewall for first layer protection of the entire network.
The hotel wanted to monitor and restrict its staff and guests from accessing unproductive
sites such as Music, Video, Social networking & Streaming media. Phishing, Pharming and
nasty Websites also needed to be plugged away. Content filtering was needed to protect
the staff and guests from accessing futile or deceitful websites. In case of blended threats,
the Mr. Babu was looking for a solution that could block all illicit download over the Internet.
Avenue Hotel has evolved into a hotel with independent networks at many sites supporting a
large number of users.
The primary challenges for Avenue Hotel were to provide access to sensitive data across a
more secure and stable VPN and to improve the management reporting on Internet usage
The Cyberoam Solution
In order to address their business challenges, Avenue Hotel looked into a number of
security products including Sonicwall and Fortinet. They then took the decision of deploying
the Cyberoam appliance – one (1) CR25ia at the head office, two (2) CR50ia at the branch
office and twenty four (24) CR15ia appliances at other outlets. All the appliances are
deployed in gateway mode.
The business benefits were as follows:
- The Barricade of Firewall
The Cyberoam firewall acts as a filter between the hotels gateway and the Internet in order
to block malicious attempts to access the network, and allow only legitimate traffic.
ICSA and Checkmark - dual certified Cyberoam‘s stateful inspection firewall solution now
cordons off the hotel‘s network and guards it against any unauthorized access. Also,
customers and guests were able to seamlessly continue to access Internet resources, while
hackers on the Internet are kept at bay.
- Web Content Filtering
If Mr. Babu wishes, Cyberoam UTM can exclude certain sites from access. These may be
adult sites or sites for downloading audio or video files which require high bandwidth –
potentially slowing a network down for other users. Filtering content increases security for
both the hotel and guest.
Cyberoam‘s 82+ category tough Web Content filtering technology kept the hotel‘s internet
resources effectively focused. The Content filtering feature makes sure that all P2P and
Instant Messengers are blocked and that there is no breach of data. Cyberoam helps
manage employees and guest access to websites, minimizing lost time on the internet, and
lowering operating costs. It also helps enforce internet usage policies based on bandwidth
needs to prevent business losses and other issues that result from limited access to
likely to fall prey to virus attacks”.
- Continuous Business Connectivity
Mr. Babu needed to extend business operations at branch and remote sites by fully
protecting their internal systems and assuring the availability of centralized network
The CR25ia appliance deployed at the Head Office was used to ensure IPSec VPN
connectivity along with the Cyberoam appliances at branches. This allowed remote office
users to seamlessly access their work without any worries of breakdown in Internet traffic.
Threat-free Tunneling (TFT)-driven VPN ensures that all such traffic is securely encrypted
and no malware sneaks through it.
- To Wrap it Up
“The main thing that impressed me about Cyberoam UTM was that it precisely met all our
business requirements as a result of which, our productivity has gone up.”, said Mr. Babu.