Avenue Hotel Dubai, UAE
Cyberoam UTM Offers Secure Internet for Your Guests and for Your Business
About Avenue Hotel, Hotels and Resorts

Avenue Hotel is located in the heart of Dubai at Al Rigga Road. This 4-star deluxe hotel offers 133 fully appointed rooms and suites, impeccable service, understated luxury, fine cuisine, and most modern facilities for discerning business & leisure travelers a memorable stay.

The rooms have their own exclusive view of the city, en-suite bathroom with High speed internet connectivity, IDD telephones, digital satellite TV for non-stop entertainment, individually controlled air conditioning units, mini bar, hair dryers and electronic safety lockers for valuables.

Internet is used as a lifeline as it is the principle business enabler and there can be no compromise when it comes to Internet connectivity and security, as it is the most productive resource. Internet is mainly used for browsing, email, internal hosting application and hotel central reservation. Thus, business cannot be run without Internet connections.

DoS attacks bombarded the organization‘s network with bogus requests and overwhelmed the network. Therefore, they needed a strong Firewall solution which would be capable in retorting these threats.

Mr. Biga Raveendranadha Babu
IT Manager
Avenue Hotel

Mr. Biga Raveendranadha Babu, the IT Manager, for Avenue Hotel are faced with new questions and challenges. The concerns are listed below:

The varied business requirements of Internet are as follows:

  • How to better fulfill the needs of their guests and enhance hospitality services to them, without endangering their safety or the security of their own organization?

  • Guests can have access to all Internet resources with their own laptop, iPad or Smartphone. But how to keep that under control and ensure that all communications and interactions are dependable and secure?

  • How to make sure that the information from your guests and your own confidential business data are not at risk and a threat to your organization and its reputation?

Mr. Babu was looking for a reliable Internet security platform to protect its users. “We looked-for a solution which would give us peak ROI while addressing our major security concerns – all in one box”, Mr. Babu said.

Protecting the Network Periphery

The Avenue Hotel network basically comprised of personal data ranging from guest addresses, staff payrolls to customer credit card and bank details. Security violation cannot be accepted. The lack of perimeter defense made the network vulnerable to external threats such as Denial-of-service attacks and IP spoofing. Consequently, Mr. Babu wanted a gateway firewall for first layer protection of the entire network.

Content Filtering

The hotel wanted to monitor and restrict its staff and guests from accessing unproductive sites such as Music, Video, Social networking & Streaming media. Phishing, Pharming and nasty Websites also needed to be plugged away. Content filtering was needed to protect the staff and guests from accessing futile or deceitful websites. In case of blended threats, the Mr. Babu was looking for a solution that could block all illicit download over the Internet.

VPN Connectivity

Avenue Hotel has evolved into a hotel with independent networks at many sites supporting a large number of users.

The primary challenges for Avenue Hotel were to provide access to sensitive data across a more secure and stable VPN and to improve the management reporting on Internet usage and accessibility.

The Cyberoam Solution

In order to address their business challenges, Avenue Hotel looked into a number of security products including Sonicwall and Fortinet. They then took the decision of deploying the Cyberoam appliance – one (1) CR25ia at the head office, two (2) CR50ia at the branch office and twenty four (24) CR15ia appliances at other outlets. All the appliances are deployed in gateway mode.

The business benefits were as follows:

  • The Barricade of Firewall

    The Cyberoam firewall acts as a filter between the hotels gateway and the Internet in order to block malicious attempts to access the network, and allow only legitimate traffic.

    ICSA and Checkmark - dual certified Cyberoam‘s stateful inspection firewall solution now cordons off the hotel‘s network and guards it against any unauthorized access. Also, customers and guests were able to seamlessly continue to access Internet resources, while hackers on the Internet are kept at bay.

  • Web Content Filtering

    If Mr. Babu wishes, Cyberoam UTM can exclude certain sites from access. These may be adult sites or sites for downloading audio or video files which require high bandwidth – potentially slowing a network down for other users. Filtering content increases security for both the hotel and guest.

    Cyberoam‘s 82+ category tough Web Content filtering technology kept the hotel‘s internet resources effectively focused. The Content filtering feature makes sure that all P2P and Instant Messengers are blocked and that there is no breach of data. Cyberoam helps manage employees and guest access to websites, minimizing lost time on the internet, and lowering operating costs. It also helps enforce internet usage policies based on bandwidth needs to prevent business losses and other issues that result from limited access to mission-critical applications. likely to fall prey to virus attacks”.

  • Continuous Business Connectivity

    Mr. Babu needed to extend business operations at branch and remote sites by fully protecting their internal systems and assuring the availability of centralized network management.

    The CR25ia appliance deployed at the Head Office was used to ensure IPSec VPN connectivity along with the Cyberoam appliances at branches. This allowed remote office users to seamlessly access their work without any worries of breakdown in Internet traffic. Threat-free Tunneling (TFT)-driven VPN ensures that all such traffic is securely encrypted and no malware sneaks through it.

  • To Wrap it Up

    “The main thing that impressed me about Cyberoam UTM was that it precisely met all our business requirements as a result of which, our productivity has gone up.”, said Mr. Babu.